What Information Do We Collect and How?
Lavo Parcel allows you to use our service by first joining the Lavo Parcel through simple registration process and for your later visit you can simply login with the created user name and password. During the first process of registration you may require to submit a verified identification and contact proofs like:
Mobile Phone Number
Scan of driver's license (includes full name, address, personal details, photo)
Auto insurance policy information
Bank / ACH information
In addition to any Personal Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Services ("Usage Information"). You agree that we may use this Usage Information for our purposes, including to improve, enhance or adjust our Services. In addition, we collect your IP address or other unique identifier ("Device Identifier") for your computer, mobile or other device ("Device") used to access our Services. Lavo Parcel may use multiple methods to collect Usage Information. Lavo Parcel can also use other methods and additional technologies in the future.
Information Collected Through Our Mobile App. Our Services are primarily provided through an application on your Device ("Mobile Application"). By signing up for and using our Services you agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications. We may associate your Mobile Application Usage Information with Personal Information you provide and, if we do so, we will treat the combined information as Personal Information.
If you use our Mobile Application it may automatically collect and store some or all of the following information from your mobile Device ("Mobile Device Information"), including without limitation:
Your preferred language
Your phone number or other Device Identifier assigned to your mobile device — such as the International Mobile Equipment Identity or the Mobile Equipment ID number
The IP address of your mobile device
The manufacturer and model of your mobile device
Your mobile operating system
The type of mobile Internet browsers you are using
Geo-location Information. We also collect tracking and geo-location information as you use our Services, including, but not limited to geographic areas. If you are User of our Services, your device will send your GPRS coordinates to our servers at any time our Application is ON. Users may opt to have our geo-location services on only while our Application is in use, either while driving for us or while our Services are otherwise in use by the User. We collect and use this information to track the current status of the on going service used, both the Driver and the Sender can see the GPS coordinates recorded by the Driver's mobile phone for that particular trip, as well as certain information about the Driver, Sender and the goods being sent ("Package") (such as the User's name and photos and photos of the items being carried). It also enables us to review the feasibility of geographic location.
We also provide some of your Personal Information (such as your first name and your photo) to the Driver who accepts your request for pick-up, carry and drop-off so that the Driver may contact and find you and your package for a particular trip. Drivers and any companies for which Drivers work are also able to access a User of our Services information, including the User's Personal Information and geo-location data.
Personal Information may also be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, uploaded photos, posted reviews or comments, or information about you or your experience that you choose to share with others through features which may be provided on our Services.
How Do We Use The Information We Collect?
Our foremost goal in collecting your Personal information or Usage Information is to provide you with the best experience possible when using our Services.
Personal Information and Usage Information. We will use your Personal Information and Usage Information to process your registration with our Services and to verify your information is valid and up-to-date. We use your Personal Information to communicate with you about our Services, respond to your inquiries, provide the Services you request, and manage your account. We will communicate with you by email, telephone, or SMS or text message, in accordance with your wishes. Your Personal Information or Usage Information to improve our Services, customise your experience with our Services.
Mobile App Information and Internet Protocol (IP). With knowledge that our application is an online service, to trace the troubleshoots and issues addressing network connectivity or device we use the information in order to keep better performance and communication. We use all of your information to closely monitor which features and parts of our Services are used most frequently, to allow you to view your trip history, store your credit card information on a secure page, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving.
When and How Do We Disclose Your Information to Third Parties?
Lavo Parcel collaborates with third party vendor in certain cases who assist in providing services or retain aspect of our service whether or direct or on our behalf. These vendors with access to your information, including your Personal Information are Drivers and companies they work for, those who host our Services, design and/or operate our Services' features, track our Services' analytics, process payments, assist in anti-fraud and security measures, help us provide customer support and geo-location information to our Users and to provide advertising services to Lavo Parcel. Each of these vendors is obligated not to disclose or use your Personal Information for any other purpose.
And Lavo Parcel may compile and release Personal Information regarding you and your use of the Applications or Services on an anonymous basis as part of a customer profile or similar report or analysis.
If you choose to participate in any Lavo Parcel referral program, such as recommending our Services to a friend or recommending a friend for a job, we will ask you for certain information about your friend, including their name and email address. We store this information for the sole purpose of contacting the referral about our Services and tracking the success of our referral programs. We use this information for our own marketing purposes including various mediums from mail, text, pop-ups, digital marketing, social media, television or radio ads, etc.
Changing Your Information and Canceling Your Account.
You are responsible for maintaining the accuracy of all information you submit to Lavo Parcel. If your Personal Information changes, or if you no longer want our Services, you may correct, delete inaccuracies, or amend information by making the change on your account information page or by contacting us through website.